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Returns & Exchanges

How long will my exchange take?

Once your inquiry has been received and approved, please allow 3-5 business days for a replacement to be sent to you.

How long will it take to receive my refund after I shipped my return?

Once the item has been received, please allow 5 business days for your refund to reflect in your account.

What steps do I need to take to do an exchange?

To make an exchange or return a product, please give us a call at 305.673.7535, Monday – Friday from 9:00AM – 6:00PM EST or email us at [email protected] so that we may assist you. Please note that proof of purchase is required.

What do I need to include with my return?

Please have your proof of purchase ready.

How do I make an exchange or return?

To make an exchange or return a product, please give us a call at 305.673.7535, Monday – Friday from 9:00AM – 6:00PM EST or email us at [email protected] so that we may assist you. Please note that proof of purchase is required.

What are the conditions?

If you’re not happy with your purchase, we will be more than happy to ship you a replacement, free of charge. Please contact us at [email protected]

Can I return or exchange my product?

Yes, we accept all purchases made directly from our website. If you did not purchase an item from Fridababy.com, we kindly ask that you return the product ,with proof of purchase to the store where it was bought.